Contact our office and we will arrange to have your vehicle towed to our shop. We will handle the billing process for you and can also arrange to have a rental vehicle either delivered to you or waiting at our shop when you arrive.
The estimate you gave me is different from that which I received from my insurance company. Will this be a problem or, if your estimate is higher, will it cost me additional money?
You may find that our estimate is higher because we attempt to be as accurate as possible on our first inspection in an effort to minimize parts delays and keep additional hidden damage costs to a minimum. The estimate you receive from your insurance company is usually based upon visible damage only. The insurance appraiser is aware that once the vehicle is at a shop, it will be taken apart and it will be assessed for any missed or hidden damage. A supplemental appraisal will then be arranged with your insurance company. We will handle this entire process for you and whenever possible we will arrange to bill your insurance company directly for any additional repair costs. In most cases you will only be responsible for your deductible (if it applies) and any amount deducted by your insurance company for ” wear and tear items” such as tires, batteries and some suspension components. This is known as a betterment. If your estimate contains betterment items we will inform you of this and advise you of methods you can use to sometimes minimize or be refunded for those costs.
My vehicle is heavily damaged and will require mechanical , frame and cosmetic repairs. Can you handle these types of repairs?
Absolutely! In fact, heavy collision has always been one of our specialties and it has helped us to build our reputation over the past 30 years. We handle the entire process for you from start to finish. If, on occasion, you have a mechanical repair requiring specific testing instruments, etc. which we may not have, we will coordinate any necessary mechanical repairs with the mechanic of your choice, with the dealer, or one of the mechanics from our winners circle. We make all necessary frame repairs at our facility and we always follow the specific manufacturer’s guidelines when repairing your vehicle. We consult outside information sources and attend numerous training courses to insure that all the repairs we make are made safely and properly.
My insurance company gave me a list of referral shops to repair my vehicle. Some of these shops are highlighted. Am I required to choose one of these shops?
You may choose any shop on the list regardless of whether they are highlighted or not. The highlighted shops merely indicate those shops which have entered into a contract with the insurance company . These shops have agreed to make their repairs according to rules and policies which may allow the insurance company to control how your vehicle is repaired. Sometimes those policies are not always in your best interest. The fact is that insurance companies, like all other businesses, are looking for ways to control costs. While attempting to contain costs, however, it is possible to lose sight of the fact that the automobile needing repair is more than just that. It is a major investment to its owner. It is something the owner must depend on every day to transport themselves and their children safely from place to place. As collision repairers it is our responsibility to make certain that the proper repairs are made. North Andover Auto Body will only make repairs in accordance with our very high standards, therefore, in many cases we choose not to enter into those contracts which we feel may prevent us from delivering a repair which meets our standards. To sum up, regardless of the insurance company you are using you may have your vehicle repaired at North Andover Auto Body. You are the consumer and the choice is yours. Do not be coerced into believing that the repairs will not be paid for or that the repair job will be inferior if you do not choose a “highlighted” shop. Statements like these are simply false. Further, and most importantly, our work is always guaranteed. We do not require a mandate from an insurance company to guarantee our work. We have guaranteed our work for over thirty years! If this is your first accident or you have not used our services in the past, PLEASE check out our customer reviews on this website so that you may better understand how we operate.