North Andover Auto Body has been serving North Andover and the surrounding communities for over 30 years. We are family owned and operated. Each of our staff members are highly experienced at the various tasks they perform for our clients. Our office staff consists of Massachusetts licensed appraisers who are friendly and knowledgeable. Our technicians are among the best in their field. By combining their experience on our shop floor and focusing on our combined individual strengths, we have earned and enjoyed a reputation for consistent quality and customer service. We will continue as always to make protecting our customer’s best interests, a top priority.
We are an independently owned facility.
Our primary focus is collision repair and therefore, we provide personalized attention to the collision needs of our clients and their vehicles. Questions and concerns about your repairs can be addressed directly with the owner of this facility. This is not often possible at larger dealership or franchise facilities.
Our technicians take the time to pay attention to details and ensure that the repairs are made properly. They are paid hourly vs. flat rate; therefore, the amount of their weekly pay check is not dependent upon how fast they can rush through a repair. Most dealerships and collision franchise facilities require a large volume of repair jobs to cover overhead expenses. Moving large volume requires speed. To fulfill this need, they often compensate technicians on a flat rate plan which means that the speed of the repair directly affects the technician’s pay check. This could have an adverse affect upon the quality of the repair .
We realize that customer service is paramount. We make every effort to ensure that our clients have the best possible experience throughout the entire repair process. When working with your insurance claim, we refuse to compromise the level of service and quality we provide to our clients.
Why? Because although we may be working with your insurance company, we don’t work for them. We work for YOU .